Office Services Associate

About the role

IST Management is seeking an Office Services Associate to join the Atlanta team. This role will provide excellent customer service in a legal environment and assist with on-site services including mailroom, copy/print, backup reception, and general hospitality services. Ideal candidates are customer-focused, work well in a team, and are supremely reliable. Prior relevant experience is a plus.

Who we are

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 U.S. cities. We provide litigation and corporate office support services, including e-Discovery (processing, hosting, court reporting, collections/forensics, managed review, and managed services) as a Relativity Certified Provider. We also offer facilities management and office services. IST has been recognized as one of the fastest-growing companies in the U.S., winning awards such as Nation’s Best & Brightest Companies to Work For and the HR Professional Excellence Award from SHRM. We are part of the Military Spouse Employment Partnership and committed to Hiring Our Heroes’ mission. IST has also been included in the INC 5000 list.

Responsibilities

• Provide excellent customer service in a team environment
• Assist with processing mail, copy, print, and scanning of documents for client staff
• Set up and break down meeting rooms for client events
• Serve as backup receptionist when needed
• Maintain inventory, stock pantry supplies (coffee, sugar, cups, etc.), and keep areas clean
• Demonstrate a friendly and cooperative attitude while maintaining high levels of customer care
• Handle time-sensitive material, including confidential and urgent packages
• Take direction from supervisor or site manager and perform other assigned tasks

Requirements

• Access to reliable transportation (ability to meet attendance policy, including for sites not along public transportation routes)
• Excellent customer service skills and experience
• High school diploma or equivalent (GED)
• Customer service, hospitality, or retail background preferred
• Professional appearance and demeanor
• Keyboarding and Windows PC skills
• Excellent verbal and written communication skills
• Ability to work effectively individually or in a team environment
• Ability to lift up to 35 pounds

IST Management provides reasonable accommodations to individuals with disabilities in accordance with applicable law during both the application and employment stages. If you require accommodation, please inform our Talent Acquisition team at tamteam@istmanagement.com.

Pay

Hourly compensation: $15.00 USD

Schedule

Full-time position: Monday–Friday, 8:30 AM–5:30 PM (no weekends)

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability (STD, LTD)
• Life insurance
• 401(k) retirement plan
• Paid time off (PTO)
• 7 paid holidays
• Bonus incentives