Office Services and Mail Clerk

This position is onsite at 115 W Wausau Ave, Wausau, WI. UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, your contributions help provide consumer-oriented health benefit plans to millions of people, aiming to create higher quality care, lower costs, and greater access to healthcare. Join us to achieve new levels of excellence and make a profound, personal impact through innovation in a vital and complex system. Opportunities for career development and advancement are abundant due to our record-breaking growth.

About the role

Join our team as an Office Services and Mail Clerk, where your attention to detail and commitment to excellence will support healthcare operations. In this onsite position, you'll handle sensitive documents, process live checks with precision, and ensure timely and secure distribution of mail and records.

Responsibilities

• Open, sort, and distribute incoming mail and packages to appropriate departments
• Handle and process live checks with 100% accuracy, including scanning and secure documentation
• Perform accurate data entry and update tracking systems for mail and package deliveries
• Digitize and archive important documents, ensuring accessibility and compliance
• Collaborate with internal teams to ensure timely and accurate mail and document handling
• Scan and digitize documents, package completed files into labeled boxes, and return those boxes to designated shelving
• Follow all company policies and procedures related to data security and mailroom operations

Requirements

• High School Diploma / GED OR 2+ years of equivalent experience
• Must be 18 years of age or older
• Proficiency with Windows-based computer systems and ability to learn new applications
• Regular ability to lift and carry materials weighing up to 20 lbs as an essential job function
• Ability to work onsite at 115 W. Wausau Ave., Wausau, WI
• Ability to work any full-time shift between the hours of 7:00 am - 3:30 pm CST, Monday - Friday, including flexibility to work occasional overtime and weekends based on business need

Preferred Qualifications

• Experience in a healthcare setting
• Experience in a mailroom setting
• Experience in an office setting

Skills

• Strong attention to detail and commitment to quality
• Self-motivated and able to work independently
• Effective time management and organizational skills
• Adaptability in a fast-paced, evolving environment
• Excellent verbal and written communication skills
• Ability to handle confidential information with discretion

Benefits

• 18 days of Paid Time Off (accrued from the first pay period) plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement – up to $5,250 per calendar year for job-related coursework
• Adoption Assistance Plan
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The salary for this role ranges from $16 - $25 hourly based on full-time employment (40 hours/week). Pay is based on several factors including local labor markets, education, work experience, and certifications.

Schedule

This is a full-time position (40 hours/week), Monday - Friday. Employees must have flexibility to work any 8-hour shift between 7:00 am - 3:30 pm CST. Occasional overtime may be required based on business needs.