Office Services and Mail Clerk,

This position is onsite at our office located at 115 W Wausau Ave, Wausau, WI.

UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs, and greater access to healthcare. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities for career development and advancement within UMR are endless due to our record-breaking growth.

About the role

Join our team as an Office Services and Mail Clerk, where your attention to detail and commitment to excellence will play a vital role in supporting healthcare operations. In this onsite position, you'll be at the heart of our administrative workflow—handling sensitive documents, processing live checks with precision, and ensuring timely and secure distribution of mail and records.

Responsibilities

• Open, sort, and distribute incoming mail and packages to appropriate departments
• Handle and process live checks with 100% accuracy, including scanning and secure documentation
• Perform accurate data entry and update tracking systems for mail and package deliveries
• Digitize and archive important documents, ensuring accessibility and compliance
• Collaborate with internal teams to ensure timely and accurate mail and document handling
• Scan and digitize documents, package completed files into labeled boxes, and return those boxes to designated shelving
• Follow all company policies and procedures related to data security and mailroom operations

Requirements

• High School Diploma / GED OR 2+ years of equivalent experience
• Must be 18 years of age or older
• Proficiency with Windows-based computer systems and ability to learn new applications
• This role requires the regular ability to lift and carry materials weighing up to 20 lbs as an essential job function
• Ability to work onsite at 115 W. Wausau Ave., Wausau, WI
• Ability to work any full-time shift between the hours of 7:00 am - 3:30 pm CST (Central Standard Time zone) from Monday - Friday, including the flexibility to work occasional overtime and weekends based on business need

Preferred Qualifications

• Experience in a healthcare setting
• Experience in a mailroom setting
• Experience in an office setting

Skills

• Strong attention to detail and commitment to quality
• Self-motivated and able to work independently
• Effective time management and organizational skills
• Adaptability in a fast-paced, evolving environment
• Excellent verbal and written communication skills
• Ability to handle confidential information with discretion

Benefits

• 18 days of Paid Time Off (accrued starting with your first pay period) plus 8 Paid Holidays
• Medical plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term Disability, and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement—up to $5,250 per calendar year for job-related coursework
• Adoption Assistance Plan
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The salary for this role will range from $16 - $25 hourly based on full-time employment.

Schedule

• Full-time (40 hours/week), Monday - Friday
• Flexibility to work any 8-hour shift between 7:00 am - 3:30 pm CST
• Occasional overtime may be required based on business need