Office Professional (Accordia Midtown)

Primary Job Functions

• Greets all patients and visitors
• Has patients sign in
• Answers telephone
• Receives patient requests for appointments/information and changes
• Records all telephone messages accurately and transfers to appropriate person timely
• Handles routine requests from clinicians
• Keys in no shows daily
• Directs patients to appropriate waiting area
• Handles unscheduled patients
• Notifies appropriate clinician of patient’s arrival
• Schedules return appointments
• Reviews clinician’s schedule and assigns appointment time
• Hands patient appointment card with next scheduled appointment
• Protects and maintains the confidentiality of all records and patient information
• Makes copies, faxes documents and performs other related clerical duties as needed
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients
• Verifies insurance
• Collections co-payments and posts payments to patients account
• Generates the patient receipt for payments taken
• Prepares deposits to be taken to Finance and Accounting
• Coordinates appropriate services for patients in Crisis
• May provide relief for other staff members
• Aids in obtaining electronic forms submissions and electronic verification of ID and Insurance
• Manages office patient flow for patients with different visit types
• Sets up supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills
• Treats patients with care, dignity and compassion
• Respects patients’ privacy and confidentiality
• Works in a cooperative manner with other AltaPointe employees
• Assists patients and visitors as needed
• Personal values don’t inhibit ability to relate and care for others
• Sensitive to the patient’s needs, expectations and individual differences
• Is gentle and calm with patients, families, and others as appropriate
• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as required
• Completes assigned tasks in a timely manner
• Follows AltaPointe policies and procedures
• Attends appropriate in-service training and other workshops offered by AltaPointe
• Adheres to professional code of ethics

Knowledge Required

• General knowledge of office procedures
• General knowledge of family medicine
• General knowledge of psychiatric disorders in the adult population
• Knowledge of medical terminology especially those terms associated with family medicine
• Knowledge of crisis intervention
• Knowledge of utilizing electronic health record and practice management system
• Knowledge of cultural diversity

Physical Requirements

• Occasional standing and walking which are in bursts of 5-10 minutes
• Sitting is constant at the front desk during the shift
• Frequently lift 3-5 pounds to handle patient charts throughout the day, and usually not handling more than 2-3 charts at a time
• Light grasp is needed while handling patient charts and to open doors, done frequently
• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent