Full Time Assistant Store Manager (Store 1323)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, providing guest service, managing staff, and ensuring a clean, organized shopping environment.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment: maintain cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Process guest purchases/returns accurately and efficiently using the POS system.
• Respond to guest inquiries and escalate issues to the Store Manager.
• Promote GameStop’s guest benefits and train store associates.
• Schedule and supervise store associates, ensuring optimal guest service and meeting sales goals.
• Manage payroll, handle inventory, and maintain store records.
• Perform store inventory counts, stock merchandise, and process defectives/recalls.
• Maintain store safety and adhere to opening/closing procedures.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to every guest during every visit.
• Clear verbal and written communication and listening skills.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Able to work alone, stand and move throughout the store, and perform physical tasks such as lifting up to 30 lbs.
• Constructive management of pressure and adaptability to stressful situations.
• Reliable and trustworthy, always using good judgment.