Full Time Assistant Store Manager (Store 6413)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, providing excellent guest service, and supervising store associates.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with meeting gaming needs, inform about special promotions, recommend additional items, and thank guests for shopping at GameStop.
• Support the total shopping environment: maintain cleanliness, organize merchandise, and promote GameStop’s guest benefits.
• Process guest purchases/returns accurately and efficiently using the POS system.
• Respond to guest inquiries and escalate issues to the Store Manager.
• Promote GameStop’s unique guest benefits and train associates on company policies and procedures.
• Schedule and supervise associates, ensuring optimal guest service and meeting sales and profit goals.
• Ensure store cleanliness, inventory accuracy, and compliance with opening/closing procedures.
• Perform administrative duties such as inventory counts, bank deposits, and defectives/recalls processing.
• Maintain store records and assist in safety inspections.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to every guest during every visit.
• Clear verbal and written communication and listening skills, both in person and on the phone.
• Ability to work independently and within a team, meet associate performance expectations, and adhere to company policies and procedures.
• Operate Point-of-Sale (POS) computer system.
• Basic mathematics, alphabetizing skills, and ability to complete required paperwork.
• Constructive management of pressure and adaptability to stressful situations.
• Ability to stand and move throughout the store for up to 12 hours per day, perform physical tasks, and understand military ranks and insignia (if applicable).