OFFICE OPERATIONS ADMINISTRATOR

About the role

The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines.

Responsibilities

• Scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc.
• Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
• Main point of contact for the customer in handling a question or problem
• Keep the customer updated with timely and frequent information about progress on the project
• Facilitate customer resolutions by bringing together the appropriate GDI personnel
• Maintain the Production Log
• Review new contracts for accuracy and completeness; book all new contracts within 1 day of contract signing
• Handle ATCs and cancellations
• Review and/or perform all accounting functions including A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.
• Maintain employee personnel and payroll information
• Perform other duties as assigned

Requirements

• Minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service‑related industries
• Good problem‑solving skills
• Competent in the use of technology and able to function proficiently in company IT systems
• Well organized with the ability to think on your feet
• Proactive approach to managing customer interactions and expectations, working within the organization to provide win‑win solutions
• Strong business sense and judgement

Skills

• Experience with Excel a plus
• Technology proficiency

Benefits

Benefits & bonuses are included.

Pay

Up to $22 hourly + overtime.