OFFICE OPERATIONS ADMINISTRATOR

Responsibilities

• Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
• Main point of contact for the customer in handling a question or problem
• Keep the customer updated with timely and frequent information about progress on the project
• Facilitate customer resolutions by bringing together the appropriate GDI personnel
• Maintain the Production Log
• Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing.
• Handling ATCs and cancellations
• Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.
• Employee personnel and payroll information
• Other duties may be assigned

Qualifications

• Minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries
• Good problem-solving skills are required
• Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus
• Must be well organized and have the ability to think on your feet
• Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions
• Lasting, the OA must have great business sense and judgement

Performance Expectations

• Customer resolutions within 24 hours or less
• JUMP program executed 100%
• Net score 90% or better in communication on customer service survey
• GDI is an Equal Employment Opportunity Employer