Office Manager - Pulmonary

Job Description

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.

Supervision

Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.

Budgeting and Resource Management

Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators). Implements and monitors departmental goals and objectives for the work group.

Performance Expectations and Appraisals

Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews.

Hiring and Training

Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures.

Handling Performance Issues

Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary.

Customer Service

Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.

Communication and Patient Care

Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews.

Qualifications

• Bachelor's Degree and/or appropriate certification preferred.
• High School Diploma or equivalent preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Travel to satellite sites required.
• Epic experience preferred.
• Strong communications skills and experience in a leading role required.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred.

Benefits

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

Work Schedule

Shift Detail: Mon-Fri