Office Manager, Outpatient Clinic

About the role

The Office Manager is responsible for daily operations of the office staff and provides support to providers. Primary responsibilities include oversight of support staff and management of their job responsibilities; oversight of provider scheduling, management of provider caseloads, appointment management (reducing the no-show rate), maintenance of personnel records, assistance with the maintenance of the EHR records, and management of the office environment.

Responsibilities

• Oversee support staff and manage their job responsibilities
• Manage provider scheduling and caseloads
• Reduce appointment no-show rates
• Maintain personnel records
• Assist with the maintenance of electronic health record (EHR) systems
• Manage the office environment

Requirements

• Bachelor’s degree in business administration or relevant field; relevant experience without a Bachelor’s Degree may be considered with the possession of a High School Diploma (or equivalent)
• Experience in office administration and staff supervision in a health care setting preferred
• Intermediate computer skills required; experience with Microsoft Office recommended, EMR systems a plus
• Ability to manage administrative support staff and ensure tasks are completed in a timely manner with little to no supervision
• Knowledge of Medicaid, Medicare, and/or Maryland Public Mental Health System a plus
• Ability to maintain appropriate boundaries and HIPAA Privacy regulations at all times
• Excellent oral and written communication skills; strong organizational skills and attention to detail
• Ability to multi-task in a fast-paced work environment
• Demonstrated ability to encourage teamwork and support office morale
• Ability to take initiative and work independently
• Experience with general computer and database software; previous experience with electronic health records a plus

Benefits

• Comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental, and vision benefits for benefit-eligible positions
• 403b retirement match
• Generous paid-time-off for benefit-eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

Pay

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.