Office Manager (Office Administrator)

Benefits

• Competitive Wages
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry
• Paid time off
• Dental insurance
• Health insurance

Key Areas of Responsibility

The Office Manager is an integral part of FlyLock Security Solutions - Fort Wayne/Indianapolis, supporting operations in the growth of the company. The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers’ expectations. The Office Manager must have the ability to work well with leadership and the Service Technicians.

Duties

• Manages all customer service calls.
• Assures quality customer service.
• Follows through on customer requests.
• Schedules projects, dispatch technicians, and communicates any changes to the schedule to the appropriate service technician as required.
• Provides daily support to the Franchise Owner and General Manager.
• Assures all information and administrative paperwork is properly entered into the software program.
• Prepares Work Orders.
• Creates and maintains all customer files as required.
• Completes time sheets daily.
• Sends follow-up emails to potential customers and partners as appropriate.
• Prepares bank deposits.
• Covers all communication affecting customers, employees, or suppliers.
• Invoices customers, track payables, and manages accounts receivables.
• Assures that all accounting budgets are balanced.
• Manages office supplies within budget.

Qualifications, Knowledge and Skills Required

• Minimum of 2 years administrative or office experience (experience in the locksmithing and security solutions industry is ideal).
• Good relationship-building skills with a diverse population including all customers, partners, technicians, and all other company employees.
• Good written, verbal, and phone communication skills.
• Basic organizational, clerical, administrative, planning, and organizational skills
• Able to manage multiple functions at the same time and maintain good organizational skills.
• Able to work with minimal supervision, both individually and as part of a team.
• Timely and effective responses to the needs of customer inquiries.
• Accounting and budgeting experience is strongly desired.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Working knowledge of CRM systems such as SalesForce.

Compensation

Competitive Salary

Company Van

New Uniforms

New Work Phone

Tools Provided

Vacation Time

Overtime if Wanted