Office Manager - Maintenance & Facilities (7286)

About the role

Manages all office administrative operations and initiatives. Strives to deliver the Five Star Experience to Guests and Team Members, embodying the Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where every person and detail matters.

Responsibilities

• Provide outstanding customer service to guests and all employees by exceeding the mission statement.
• Lead by example and fulfill the Mission Statement, Service Promise, and department service standards.
• Coach and support Team Members to ensure they have the skills, tools, and resources to deliver the Five Star Experience.
• Practice, support, and promote the Five Star Experience company-wide service mission and standards.
• Answer and screen incoming calls, arrange conference calls, and assist with computer software/hardware and forms.
• Compose correspondence, research, compile, and type statistical reports.
• Cook up and maintain meeting agendas, arrange and prepare facilities, and record and transcribe meeting minutes.
• Establish updates and maintain manual and computer software filing systems.
• Explain policies regarding time and leave, gather and summarize data for briefs, reports, and correspondence, and prepare various forms and requests.
• Greet visitors, maintain personnel records, prepare and distribute bulletins and newsletters, and query electronic mail systems.
• Maintain excellent communications with all Directors and Supervisors.
• Implement approved departmental policies and procedures, monitor the budget, and ensure compliance with internal control standards.
• Develop, maintain, and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and promoting safety, quality, and productivity.
• Coordinate and supervise training, assignments, and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to guests and vendors.
• Perform any other duties as assigned.

Requirements

• High School Degree (or GED)
• Five (5) years (or equivalent) of supervisory/management experience.

Qualifications

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

• Regularly required to talk and hear.
• Frequently required to stand, walk, and sit.
• Sometimes required to use upper extremities, including hands and fingers to handle, or feel.
• Sometimes required to reach with hands and arms.
• Occasionally required to use repetitive movements to complete tasks.
• Occasionally lift up to 25 pounds and/or push, pull up to 50 pounds.
• Occasionally required to work in low light conditions and exposed to loud noise for extended periods.

Work Environment

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week.
• Must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekends and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

• Tribal Members
• Other Native Americans
• All other ethnic groups