Office Manager - Maintenance & Facilities (6954)

Essential Duties And Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Practice, support, and always promote Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards.
• Answer and screen incoming calls and arrange conference calls if needed.
• Aid departmental personnel in the use of computer software/hardware and forms.
• Compose correspondence from rough draft regarding a wide variety of subjects.
• Research, compile, and type statistical reports.
• Cookordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and record and transcribe minutes of meetings.
• Establish updates and maintain manual filing systems and computer software programs.
• Explain time and activity, overtime and industrial leave policies in order to coordinate work functions and provide information for employees.
• Gather and summarize data for briefs, reports, and correspondence from computerized tracking system and manual files in order to provide accurate information.
• Greet visitors in person in order to provide assistance and/or refer to appropriate staff member.
• Maintain personnel records, including vacation and sick leave, as well as prepares bi-weekly payroll time sheets for approval.
• Review and distribute department’s in-coming mail and then forward to appropriate staff member for response and prepare outgoing mail for pick-up.
• Order offices supplies, repair services, plaques and awards; track and picks up order.
• Prepare various forms and requests (e.g., purchase requests, purchase requisitions, travel requests, Team Member Corrective Actions, etc.).
• Prepare/distribute bulletins and newsletters regarding a wide variety of subjects.
• Query Electronic Mail System (EMS) and/or Lotus Notes in order to obtain information for section personnel.
• Remain current on modern office and job-specific procedures through job-related training courses in order to apply appropriate methodologies.
• Review and proofread a variety of information to ensure accuracy of information, consistency with administrative policy, format, and working and grammatical correctness.
• Maintain excellent communications with all Directors and Supervisors.
• Implement approved departmental policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decisions in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.
• Supervisory Responsibilities: Manage directly and indirectly all employees of the Maintenance Department.
• Adhere to the Tribal organization’s policies, procedures and applicable laws.
• Responsible for the overall direction, coordination, and evaluation of this unit.
• Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• High School Degree (or GED)
• Five (5) years (or equivalent) Supervisory/Management experience.