Office Manager Houston TX

About the role

The Office Manager is responsible for the day-to-day administrative, customer service, and accounting functions within the office. Supervision of billing clerks, collections department, customer service department, payables and payroll/HR functions is required. The Office Manager will assist the Regional Staff, the Division Manager, the Operations Manager and the Sales Manager to complete all reporting requirements.

Essential Job Functions

• Manage all administrative functions in the Office.
• Work with the billing clerk to ensure the accurate billing of all customers in the market area.
• Prepare and input monthly billing journal entries.
• Manage the credit processing procedures.
• Oversee the customer service department.
• Manage scheduling, training and observations of the Customer Service Representatives.
• Oversee the coding and processing of all payables and submit for approval.
• Work with the Collections department to ensure timely collection of all customer accounts to ensure timely and adequate cash flows.
• Complete weekly accounts receivable reports and review with management to develop action plans for improvement in DSO results.
• Ensure segregation of duties in the office.
• Maintain professionalism when communicating with all customers and employees.
• Prepare accurate monthly revenue projections for management team review.
• Ensure disposal invoices are reconciled to the Tower billing/dispatch system.
• Ensure monthly and quarterly franchise reports are completed and filed.
• Aid in gathering, verifying and inputting all financial and statistical data into the system for productivity reporting.
• Aid in restructuring of Tower reports as needed for financial and operational analysis.
• Generate reports for new/lost business, changes in service, etc.
• Aid in the maintenance of Sales Contracts, including tracking expiration dates.
• Support or perform Payroll and HR functions in a timely manner to ensure accuracy.

Other Job Responsibilities

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

Work Environment

Normal setting for this job is: office setting.