Office Manager/Dispatcher

About the role

Blue Ridge Heating & Air is seeking an organized and proactive Office Manager / Dispatcher to join our Brevard team. This position plays a critical role in keeping our field operations running efficiently and our office structured. The ideal candidate thrives in a fast-paced environment, excels at organization, and has previous experience using ServiceTitan.

Responsibilities

• Manage and coordinate technicians’ daily service schedules and route optimization using ServiceTitan.
• Dispatch technicians based on location, availability, skill set, and job priority.
• Receive, inspect, log, and organize incoming parts, materials, and equipment shipments.
• Process, track, and manage manufacturer warranty claims and equipment registrations.
• Pull required job permits and assist with general administrative workflow.
• Communicate schedule updates, changes, and delays directly with service technicians.
• Maintain accurate job data, technician statuses, and tracking records in ServiceTitan.
• Oversee general office coordination, supply inventory, and administrative support tasks.
• Perform other duties as assigned to support field operations.

Requirements

• Previous ServiceTitan experience is required.
• Minimum of 1–2 years of dispatching, fleet coordination, or administrative scheduling experience.
• Prior experience in HVAC, plumbing, electrical, or home services industries preferred.
• Strong organizational skills, detail orientation, and ability to manage multiple priorities simultaneously.
• Comfortable managing physical shipments and organizing inventory/parts.
• Excellent internal communication and interpersonal skills.
• Proficiency with Microsoft Office and/or Google Workspace.
• Dependable, self-motivated, and able to take initiative with minimal supervision.

Benefits

• Professional development opportunities
• Positive and supportive work environment
• 401(k) Plan with employer match
• Accident Insurance
• Group access to life, short-term disability, dental, and vision insurance
• Paid Time Off (PTO)
• Paid Holidays