Office Manager

At Floor Coverings International, we’re the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop-at-home model brings top-quality flooring directly to customers’ doors. With over 350,000 satisfied customers and a 4.9-star rating, we deliver an exceptional experience.

About the role

As the Office Manager, you’ll be the heart of our operations, ensuring everything runs smoothly—from scheduling and marketing to financial management and customer relations. This is a full-time position (40 hours per week) with bonus opportunities for outstanding performance. No experience is required, though 1-3 years of office experience is preferred.

Responsibilities

• Marketing & Customer Relations
  • Be the friendly face and voice of our company—build strong relationships with customers and ensure they have a seamless experience.
  • Efficiently schedule appointments for our Design Associates.
  • Follow up on open proposals and inquiries to drive customer engagement.
  • Assist in planning and executing local marketing initiatives to grow the business.
  • Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
  • Keep the office organized, welcoming, and running smoothly.
• Financials & Administration
  • Maintain accurate financial records and update QuickBooks daily (experience preferred, but training provided).
  • Track and manage business-related expenses to ensure financial efficiency.
• Project Coordination & Production
  • Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders.
  • Order materials and follow up on deliveries to keep projects on track.
  • Schedule and coordinate job installations between customers and installers.
  • Keep customers informed on project timelines, updates, and any changes.
  • Ensure clear communication with installers, including confirming scope of work and compensation before each job.
  • Update SalesForce daily with job progress and schedules (training provided).
• Growth & Development
  • Attend weekly strategy meetings with the Owner.
  • Work toward weekly and monthly business goals.
  • Be open to learning and development opportunities to grow in your role.
  • Make decisions and take action aligned with our core values and mission.

Requirements

• Strong communicator—especially over the phone.
• Organized and detail-oriented—you thrive on keeping things running smoothly.
• Multi-tasking pro—balancing different priorities is your strength.
• QuickBooks experience is a plus (but we’ll train the right person).
• Self-motivated—you can work independently and take initiative.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training and development
• Company convention trips (based on owner and local structure goals)

Schedule

Full-time position (40 hours per week). Some evening and weekend availability may be required for events.