Office Manager - Blankenbaker

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

About the role

Manage a team to achieve assigned goals through exceptional service and needs-based selling. Oversee office operations while supervising and developing staff. Hours of operation vary by office location, with Saturdays by rotation.

Responsibilities

• Retain and expand current customer relationships
• Open new accounts, perform account maintenance, process and close loans
• Engage in consultative selling to uncover client needs and offer solutions
• Perform service associate duties, including processing deposits, withdrawals, cashing checks, balancing a cash drawer, and processing teller work through image capture
• Track results vs. goals, conduct weekly team meetings, and coach employees
• Supervise branch personnel, including performance appraisals, employee development, disciplinary actions, and scheduling
• Lead, exemplify, and coach the 212° commitment to service
• Assist with business development through business calling activities, networking, and community involvement
• Stay updated with changes in bank operational policies and procedures; recommend improvements for efficiency
• Handle customer relations, including complaints and inquiries
• Oversee office operational processes
• Represent the bank at community functions
• Perform other functions as required

Requirements

• High School Diploma or GED equivalent (BS/BA in a business-related field preferred)
• Graduate of a Management Training Program or 3+ years of retail banking experience
• 1+ years of lending experience
• Computer proficiency (Microsoft Word, Excel, Outlook, etc.)
• Ability to work in a team environment and motivate others
• Proven supervisory experience
• Professional appearance and demeanor
• Strong written and verbal communication skills
• Organizational and time management skills
• Ability to adapt to a changing environment
• Active listening skills
• Practical application of policies and procedures
• Ability to coordinate actions and foresee problems to develop solutions

Supervisory Responsibility

Will supervise and develop staff.

Physical Requirements

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank-paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank-paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program