Office Manager - Bedford

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care, offering access to essential services to meet the needs of patients in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we provide primary medical, dental, and behavioral healthcare services to diverse patient populations throughout Indiana.

About the Role

The Office Manager ensures that front office staff and processes operate efficiently and effectively so that patients are well cared for and the clinic runs smoothly.

Meet our Bedford Team

Responsibilities

• Orients and trains staff on procedures, equipment, and customer service skills.
• Performs job reviews and provides ongoing staff development.
• Negotiates and resolves problems for clients or staff.
• Ensures smooth interface of front office with clients, clinic staff, providers, and visitors.
• Supervises and participates in determination of client eligibility for programs or other assistance.
• Supervises staff responsible for daily client service documentation (daily packet).
• Models a team approach to work relationships and tasks.
• Develops and supervises clinic reception and external communication systems.
• Develops and implements client appointment system.
• Develops, implements, and monitors the patient fee collecting system.
• Maintains responsibility for the accuracy and timeliness of the daily packet and variance reports.
• Oversees front office modules in the electronic medical records.

Skills

• Knowledge of effective office management skills and broad administrative oversight skills.
• Understand and implement basic clinic practices, techniques, and methods.
• Develop procedures of moderate difficulty and complexity according to general instructions.
• Operate within budget.
• Coach and lead others on administrative support tasks and customer service requirements.
• Prioritize, organize tasks and time, and assist staff in prioritizing and organizing their tasks and time.
• Juggle multiple requests and meet multiple deadlines.
• Able to resolve conflicts or differences in opinions.
• High detail orientation and accuracy.
• Understanding of federal and state employment laws, practices, and procedures as they pertain to employee relations.
• Analyze workflow and implement process improvements where necessary.
• Operate general office equipment, including computers, telephones, etc.
• Proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, and eCW.

Requirements

• Three (3) to five (5) years of prior experience in health insurance or in billing and collection, preferably in the healthcare field.
• One (1) year of management or supervisory experience preferred.
• Bachelor's degree preferred.

Schedule

• Monday: 7:30 a.m. – 5:00 p.m.
• Tuesday: 7:30 a.m. – 5:00 p.m.
• Wednesday: 7:30 a.m. – 5:00 p.m.
• Thursday: 7:30 a.m. – 6:00 p.m.
• Friday: 7:30 a.m. – 4:00 p.m.

Benefits

• Day 1 insurance benefits eligibility.
• Employer-paid Group Life, Short-term Disability, and Long-term Disability coverages, and HSA employer contributions.
• 403(b) Retirement Plan matching at one year of employment.
• Generous Paid Time Off and Floating Holidays.
• Flexible Leave of Absence programs.
• Personify Health Wellness program with paid incentives for participation.
• Employee Assistance Programs with 24/7 access to therapy consultation services.
• Annual reimbursement for position-specific CMEs/CEs.
• Student Loan repayment eligibility.