Office Manager

About the role

Zwicker & Associates, P.C. is a national creditor rights law firm headquartered in Andover, Massachusetts, with office locations throughout the United States. The firm represents creditors in consumer and commercial recovery and litigation efforts. We are seeking an Office Manager with exemplary leadership, communication, organizational, and litigation skills. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes, with demonstrated critical thinking and problem-solving abilities.

Responsibilities

• Train, comply with, and enforce firm policies, procedures, and expectations
• Implement and manage workflow processes – within the framework identified by Z&A executive management staff – to most efficiently achieve all goals and responsibilities
• Analyze and process reports to ensure that proper workflow is being adhered to pursuant to the expectations of both clients and Zwicker & Associates
• Supervise, lead, and mentor support staff to ensure accuracy and high production levels
• Utilize collection software to properly update and document the status of each account in the assigned inventory
• Draft basic pleadings and forms
• Communicate effectively and appropriately with team members, other internal departments, outside vendors, opposing counsel, pro se parties, and judicial assistants
• Perform other duties as assigned

Requirements

• Minimum of three years of experience in office management, administration, or a related role
• Legal experience in a high-volume environment (preferred)
• Bachelor's Degree in Business, Administration, or a related field is preferred
• Strong interpersonal skills to lead and develop a department and a team
• Strong organizational and time management skills with the ability to multitask to complete a wide variety of tasks
• Strong written and verbal communication skills
• High level of professionalism with a strong commitment to ethics and compliance standards
• Leadership ability to manage challenges and oversee employees
• Proficient computer skills, including Word, Excel, and Outlook
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking

Benefits

• Medical, vision, and dental insurance
• Long-term disability insurance
• Life insurance
• Compensated time off
• Paid holidays
• 401(K) with match

Pay

The base salary range for this position is $65,000 - $75,000 per year.