Office Manager

Position Purpose

The Office Manager leads the overall Practice operations and drives outstanding patient care within assigned Locations, including but not limited to the successful execution of the financial business plan, overseeing all talent development, training, and facility maintenance objectives. Ensures compliance, bottom-line profit margin, succession planning, best practice execution, referral development, and talent management to build a highly efficient and profitable Practice. Ensures all USOSM’s standards are adhered to and executed consistent with company direction.

Principal Responsibilities and Duties

• Achieves Practice financial objectives for revenue, expenses, and profit performance, within assigned Practices and assists with developing and driving respective growth budgets via support of Marketing initiatives
• Ensures the maintenance of fiscal reporting procedures within the Practice are in full compliance with established company policies including but not limited to, Payer Relations, Credentialing, Revenue Cycle Management, Accounts Receivables / Payables, and Inventory Management
• Drives outstanding patient care, Practice efficiency, and productivity through ad hoc projects and all company Business Essentials including but not limited to Strategic Scheduling, Leading Reach, Staging Process, Insurance Verification, Treatment and Planning
• Ensures effective communication with Surgeons on key performance metrics including leading and lagging indicators of the Practice’s financial performance as well as the process needs of the Practice
• Leads the execution of all performance management processes for non-clinical and clinical employees in the Practice to include rewards and recognition, fostering positive morale, conflict resolution, and disciplinary procedures, up to and including termination of employment
• Holds accountability for staffing strategy and labor management, aligning team resources with surgeon operating schedules to support operational performance and fiscal responsibility
• Supervises all Practice non-clinical and clinical employees while promoting a positive working environment that is aligned with the company’s POWER values and in conjunction with the Practice’s vision and mission
• Manages all appropriate level of supplies to budget, instruments, and equipment; verifies all treatment rooms are fully stocked and contain proper equipment to ensure an outstanding patient experience
• Oversees and maintains licensure requirements for Doctors and Surgical Assistants to ensure all clinical employees complete all required yearly continuing education hours to maintain licensure requirements
• Leads all aspects of compliance including Federal and State law, OSHA, HIPPA, Nitrous, I-9 Verification, Anti-Harassment as well as maintains a high level of confidentiality with extremely sensitive information
• Performs other related duties as assigned

Minimum Qualifications

• Outstanding verbal and written communication and collaboration skills with Surgeons and/or Medical Doctors
• Thinks and acts strategically while driving a high level of accountability to direct reports
• Learns and acts with Integrity and Respect while effectively managing the performance of her/his team
• Manages performance for all Practices assigned through influence and direct report relationships
• Applies a Growth Mindset in all aspects of day-to-day responsibilities
• Establishes a track record of delivering measurable results and making sound business decisions
• Proven ability to create a high performing team
• Excellent Patient/Customer Service and multi-tasking skills
• Ability to work through projects and drive out efficiencies
• Strong attention to details and high level of accuracy while maintaining short deadlines
• Well experienced in Microsoft Outlook, PowerPoint, Excel, and Word
• Previous Experience/Education: Associate degree preferred or related years of professional leadership working experience, experience within the dental and/or healthcare industry is preferred

About Us

Join US Oral Surgery Management (USOSM), and become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices. Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.