Office Manager

General Job Summary

Oversees the day-to-day operations of the medical practice, managing both administrative and clinical support tasks.

Primary Job Responsibilities/Tasks

• Supervise, hire and train administrative staff, manage schedules, and ensure office policies and procedures are followed.
• Reviews and approves timecards to ensure accuracy and compliance.
• Manage the clerical team’s performance through regular feedback and evaluations. Administer progressive discipline in accordance with company policies and legal requirements.
• Schedules appointments, manages clinic templates, and handles clinician vacation schedules.
• Performs PSS and PCC clerical activities as needed.
• Ensures cleaning and maintenance of the clinic space occurs regularly and as needed.
• Manages telephone, electronic mail, facsimile services, and patient flow.
• Verifies patient eligibility before treatment is rendered and establishes payment plans on outstanding balances.
• Purchases office and medical supplies.
• Affords assistance in managing clinician patient panels, including transfers and dismissals.
• Ensures positive customer service experience for all patients and participates in service recovery as appropriate.
• Work at different Tryon office locations as needed.
• Other duties as assigned.

Education, Experience and Certifications

• Minimum three years manager experience, preferably in a healthcare setting.
• High School Diploma or GED required. Bachelor’s Degree preferred.
• Experience managing staff.
• Medical office, medical terminology, supervision preferred.

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.