Office Manager

SunState Medical Specialists (SMS), part of OneOncology, delivers exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice offers advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research.

About the role

The Office Manager oversees the business operations of the assigned medical practice and supervises the support staff of that practice.

Responsibilities

• Hire and train office staff. Provide training and insight on policies, procedures, and billing systems.
• Manage staff schedules to maximize efficiency and effectiveness.
• Understand and implement all policies and procedures including regulatory compliance.
• Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
• Coordinate with payer contracting and credentialing teams to oversee the maintenance of all physician licenses, CMEs, and other documents required for the physician(s) to practice.
• Responsible for monitoring of code capture and collections for practice.
• Coordinate and assist the Director of Operations with the financial aspects of the business unit including accounts payable, inventory control, and accounts receivable.
• Responsible for Physician scheduling and on-call coverage.
• Oversee facility maintenance, operations issues, and coordination of third-party vendors.
• Order office supplies and materials for office(s).
• Act as a liaison between office(s) and Support Center. Work cross-functionally with various departments such as Compliance, HR, and Billing to ensure company objectives are met.
• Maintain attendance according to scheduled days and hours, appropriate dress and appearance standards, and attend mandatory company training sessions as required by state/federal law.
• Responsible for site visits throughout the region.
• Perform other duties as assigned by Physicians or Director of Operations.

Requirements

• Great attention to detail and accuracy; good observation and communication skills.
• Self-motivated.
• Able to set and change priorities as needed.
• Willingness and ability to stand as well as sit for periods of time.
• Over five years of previous office supervisory experience.
• Excellent customer service skills.
• Ability to travel for site visits throughout the region.
• High School diploma or equivalent; college degree preferred.
• Experience with various types of MS Office Products, including MS Excel and MS Word.
• Strong interpersonal skills and ability to communicate in English, both verbally and in written form.
• Must properly control the release of proprietary and confidential information.