Office Manager

About the Role

Manages and coordinates the operational activities of a funeral home, cemetery, and/or crematory operation. Ensures the highest quality services and products to satisfy client families, maximizes budgeted profit plans, and maintains a positive employee relations atmosphere.

Responsibilities

• Oversee accounting functions including collections of accounts receivable, verification and payment of accounts payable, and cash management (petty cash, deposits, reconciliations).
• Track Capital Expenditure Authorizations (CEAs) and verify/audit cash disbursement reports.
• Order supplies, coordinate merchandise orders (memorials, caskets, urns), and manage inventory for vaults, markers, and storage.
• Oversee processing of funeral-related orders, work orders, and scheduling for ambulate services and drivers.
• Complete and file funeral/cemetery reports accurately and support sales with JD Powers understanding.
• Ensure compliance with company policies, including Sarbanes Oxley (SOX) audits, Dignity University (DU) training, and Interment Verification Training (IVT) audits.
• Assist in preparing funeral/cemetery-related forms and review time cards for payroll administration.
• Administer local HR processes: new hire paperwork, pre-need sales licenses, employee files, and onboarding.
• Generate monthly reports and stack ranking for key performance indicators.
• Maintain vehicle records, process expense reports, and update General Price Lists (GPLs).
• Manage alarm systems, codes, and functionality.
• Assist with funeral services and "Making Everlasting Memories" (MEMs) as needed.
• Coordinate daily activities with business units and other departments.
• Train associates on policies and procedures.
• Interact with families professionally and compassionately, maintaining and updating customer records.
• Update company website with obituaries and ensure placement in newspapers.
• Foster a collaborative, productive workplace environment that encourages growth and exceeds expectations.
• Use customer feedback to improve administration and associate performance.
• Perform other duties as assigned.

Requirements

• High school diploma, GED, or completion of a diploma-training program at a college or technical school.
• Two (2) years of bookkeeping, general office, clerical accounting, or Accounts Payable experience.

Skills

• Solid working knowledge of computers, MS Office, email, internet, and basic office equipment.
• Excellent oral and written communication skills.
• High level of compassion, integrity, and confidentiality.
• Strong problem-solving and multitasking abilities with attention to detail.
• Flexibility to function in a fast-paced environment.

Work Conditions

• Professional dress required when in contact with families.
• Sitting continuously for up to 6 hours per day.
• Frequent climbing of stairs to access buildings.
• Physical effort requiring manual dexterity (paperwork, calculators, computers, phone usage).
• Work hours may extend beyond standard as needed.

Location: Kingsport, TN (37664)