Office Manager

Senior Helpers of Pelham, AL is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community. We offer a supportive team environment and tremendous growth potential. Your contributions will truly make a difference in people’s lives.

Responsibilities

• Manage the daily operations of the office, ensuring that a professional workplace is maintained.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
• Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise.
• Complete the company schedule for the next business day/weekend before leaving at the end of each day.
• Collect time sheets and pass on to the owner to complete caregiver and internal payroll according to schedule.
• Maintain and update database of employees.
• Assist with the recruitment, hiring, and on-boarding process for caregivers.
• Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
• Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
• Assist with creating and implementing the caregiver and client appreciation and referral programs.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.
• Track, input, and analyze performance data for the office and develop reports as requested.
• Proactively identify, communicate, and implement areas of potential improvement.
• Perform on call duties as assigned.
• Perform other administrative and office tasks, as requested.

Requirements

• Previous Office Manager experience strongly preferred.
• Experience in management, recruiting and HR on-boarding activities in home health or medical services required.
• Prior health care industry and/or Caregiver experience is a plus.
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
• Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
• Exceptional and verifiable customer service skills and experience.
• Professional and courteous in tone and information delivery.
• Ability to proactively prevent issues and suggest/implement office improvements.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
• Exceptional verbal and written communication skills.
• Ability to work independently and as part of a team.
• Candidates must reliably commute or plan to relocate before starting work (position is based in Pelham, AL).

Benefits

• Competitive salary ranging from $19.00/hr - $21.00/hr based on experience and qualifications.
• Paid vacation and holidays.
• Option for 401(k) plan.
• ZayZoon - Pay Advance (get paid same-day).
• Employer-Paid Life Insurance.
• Access to an employee discount marketplace on travel, entertainment, and retail (LifeMart).

Schedule

• Full-time, 40 hours per week.
• Day shift.