OFFICE MANAGER

Position Summary

Resources for Human Development (RHD) is seeking an organized and detail-oriented Office Manager to support the daily operations of our program. The Office Manager plays a key role in ensuring efficient administrative, fiscal, and human resources processes while providing supervision to administrative support staff. This position is ideal for a professional who thrives in a fast-paced environment, enjoys managing multiple priorities, and is committed to supporting a mission-driven organization dedicated to helping individuals live fulfilling lives.

What You'll Do

• Manage daily office operations and administrative functions.
• Maintain participant and employee records in compliance with agency and regulatory requirements.
• Carry out routine audits of files and documentation for accuracy and compliance.
• Order and maintain office supplies and equipment.
• Answer and direct incoming phone calls and correspondence.
• Maintain employee training, certification, and compliance tracking systems.
• Aid with participant admissions, transfers, and other administrative documentation.
• Process accounts payable invoices and maintain vendor relationships.
• Aid with site fund management and reconciliation.
• Maintain participant financial tracking systems.
• Review financial records and assist with reporting and documentation.
• Aid with payroll, onboarding, and employee documentation.
• Coordinate new hire paperwork and training records.
• Maintain personnel files and required employment documentation.
• Support recruitment and staffing efforts as needed.
• Supervise administrative support staff, including Administrative Assistants, Receptionists, and File Clerks.
• Provide guidance, training, and support to ensure efficient office operations.

Qualifications

• One of the following is required: High School Diploma or GED and 5 years of related administrative experience; or Associate Degree and 3 years of related administrative experience; or Bachelor's Degree and 1 year of related administrative experience.
• Strong organizational and time management skills.
• Experience with office administration and record management.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.

Additional Requirements

• Valid Pennsylvania driver's license with at least three (3) years of driving experience.
• Current Child Abuse, Criminal Background, and FBI Clearances (or ability to obtain prior to employment).
• Reliable transportation for travel between program locations as needed.