Office Manager

Role And Responsibilities

• Manages day to day practice operations; administers policies and procedures
• Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash
• Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.
• Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary
• Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment
• Counsels and mentors staff through annual performance reviews
• Facilitates regular departmental and office staff meetings
• Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis
• Manages accurate filing and organization of patient accounts/demographics
• Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)
• Regularly interfaces with staff, physicians, patients, and other stakeholders
• Keeps abreast of industry best practices and pursues continued education
• Performs other duties as assigned

Position Qualifications

• Education: High School Graduate or General Education Degree (GED). BA/BS degree preferred
• Experience: 3+ years’ experience in a management role preferred; healthcare office experience required
• Knowledge/Skills/Abilities: Experience supporting compliance with organizational policies, procedures and systems; Advanced knowledge of HIPAA guidelines, practices and procedures; Knowledge of medical practices, terminology, and reimbursement policies; Solid computer skills – MS applications required (Word, Excel, PowerPoint); Outstanding written and oral communication skills; ability to communicate clear expectations; Superior organizational and time-management skills; ability to prioritize and delegate responsibilities; Skill in evaluating the effectiveness of existing methods and procedures; Skill in operating a variety of office equipment and computer programs; Demonstrated ability to mentor and support the professional development of staff members; Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity; Ability to thrive in a fast-paced, dynamic organization