Office Manager

Role And Responsibilities

• Manages day to day practice operations; administers policies and procedures.
• Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash.
• Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.
• Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary.
• Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment.
• Counsels and mentors staff through annual performance reviews.
• Facilitates regular departmental and office staff meetings.
• Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis.
• Manages accurate filing and organization of patient accounts/demographics.
• Safeguards compliance with federal/state/local regulations (HIPAA, OSHA, etc.).
• Regularly interfaces with staff, physicians, patients, and other stakeholders.
• Pursues continued education to stay updated on industry best practices.
• Performs other duties as assigned.

Position Qualifications

• Education: High School Graduate or General Education Degree (GED). BA/BS degree preferred.
• Experience: 3+ years’ experience in a management role preferred; healthcare office experience required.
• Knowledge/Skills/Abilities: Experience supporting compliance with organizational policies, procedures and systems; advanced knowledge of HIPAA guidelines, practices and procedures; knowledge of medical practices, terminology, and reimbursement policies; solid computer skills – MS applications required (Word, Excel, PowerPoint); outstanding written and oral communication skills; ability to communicate clear expectations; superior organizational and time-management skills; ability to prioritize and delegate responsibilities; skill in evaluating the effectiveness of existing methods and procedures; skill in operating a variety of office equipment and computer programs; demonstrated ability to mentor and support the professional development of staff members; demonstrated commitment to fostering an environment of collaboration, inclusion and diversity; ability to thrive in a fast-paced, dynamic organization.