Office Manager

This exempt role is located at the Spokane Eye Clinic, South Hill/Downtown office, Spokane, WA, which is part of Prism Vision Group.

Responsibilities

• Manages day-to-day practice operations; administers policies and procedures.
• Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash.
• Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.
• Regularly assesses staffing requirements; interviews, hires, and trains new employees as necessary.
• Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment.
• Conducts annual employee performance reviews; provides ongoing coaching and mentorship.
• Facilitates regular departmental and office staff meetings.
• Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis.
• Manages accurate filing and organization of patient accounts/demographics.
• Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.).
• Regularly interfaces with staff, physicians, patients, and other stakeholders.
• Keeps abreast of industry best practices and pursues continued education.
• Performs other duties as assigned.

Requirements

• High School Graduate or General Education Degree (GED). BA/BS degree preferred.
• 3+ years’ experience in a management role preferred; healthcare office experience required.

Skills

• Experience supporting compliance with organizational policies, procedures, and systems.
• Advanced knowledge of HIPAA guidelines, practices, and procedures.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Solid computer skills – MS applications required (Word, Excel, PowerPoint).
• Outstanding written and oral communication skills; ability to communicate clear expectations.
• Superior organizational and time-management skills; ability to prioritize and delegate responsibilities.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.
• Demonstrated ability to mentor and support the professional development of staff members.
• Demonstrated commitment to fostering an environment of collaboration, inclusion, and diversity.
• Ability to thrive in a fast-paced, dynamic organization.

Pay

Compensation Range: $55,431.64 - $115,127.25/Annual (Dependent on Experience)

Work Environment

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and bloodborne pathogens.