Office Manager

What we offer:

• Work-life balance
• Career advancement opportunities
• A great manager and/or team
• A compelling work culture and company values
• A sense of purpose and employee appreciation
• Support & Stability & Technology
• Training

Responsibilities

Office Operations Management

• Oversee daily operations of HVAC business units, ensuring efficiency and adherence to company policies
• Implement and standardize operational processes to improve workflow, productivity and customer satisfaction
• Monitor and analyze key performance indicators (KPIs), such as job completion rates, technician efficiency, and customer feedback

Strategy & Process Improvement

• Identify opportunities to streamline operations, improve response times, and reduce downtime
• Implement best practices in job scheduling, dispatching, and inventory management to optimize performance
• Implement digital transformation initiatives

Financial & Budget Management

• Assist in managing budgets for operational departments, ensuring profitability and cost efficiency
• Analyze financial reports, operational expenses to optimize cost control

Leadership & Workforce Development

• Supervise, mentor, and develop back office leads and staff
• Recruit, develop training plan, and evaluate back-office staff; manage performance and support professional development
• Foster a high-performance culture, encouraging teamwork, and accountability
• Work with HR to implement workforce planning, hiring, and retention strategies to address labor shortages and skill gaps

Customer & Vendor Relations

• Maintain strong relationships with clients and help resolve escalated customer issues
• Maintain strong relationships with internal and external stakeholders
• Ensure customer satisfaction by improving service delivery and operational efficiency

Qualifications

• Education: Bachelor's degree in Accounting, Finance, Business, or a related field required or an equivalent combination of education and experience will be considered
• Experience: 5+ Years Experience working in an Office Manager role

Skill Requirements:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
• Strong technical know-how and capacity
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Knowledge of principles and processes for providing customer service
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Ability to analyze information and evaluate results to make decisions
• Project management skills, including ability to develop, organize, and accomplish specific goals and plans
• Ability to proficiently communicate information and ideas so others will understand
• Teamwork orientation and ability to guide, direct, and motivate subordinates

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

• This job operates in both an office and a field environment.
• Must be able to sit and/or stand for extended periods of time.

Reasonable Accommodation

• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.