Office Manager

Responsibilities

• Reflects our Mission: Protect, defend and enhance the homes and lives of each client
• Supervises office staff and office procedures, while reporting and tracking productivity
• Create a culture of learning, which coaching both current and new CSR staff members
• Handles customer complaint escalations for the branch
• Produces/Manage branch production reports
• Manages branch collections – credits and cancels accounts
• Participates in branch office staffing process with HR and Service Center Operations Manager

Qualifications

• Ideal Candidate: 2 to 4 years of experience with Bug House Pest Control; including experience in operational functions
• Excellent knowledge of Bug House systems such as Pest Pac, Teams, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required
• Self-motivated and able to work in a fast-paced environment
• Acts with integrity by keeping commitments
• Serves as a Bug House Brand Ambassador, always focusing on the highest level of professionalism and image standards
• Demonstrate coaching and development ability through strong written and verbal communication

Benefits

• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts
• Industry-leading, quality training program