Office Manager

Responsibilities

• Client Intake & Coordination: Manage new client inquiries, intake paperwork, eligibility verification, and onboarding for therapy services.
• Scheduling Management: Coordinate therapy sessions, staff calendars, arena/horse usage schedules, cancellations, and waitlists.
• Human Resources Support: Assist with onboarding, maintaining personnel files, timesheet tracking, compliance documentation, and communication with staff.
• Administrative Operations: Oversee daily office operations, maintain records, manage supplies, and ensure smooth communication across the ranch.
• Accounting & Billing: Support bookkeeping tasks such as invoicing, payment tracking, expense reporting, and coordination with the ranch’s accountant.
• Client & Visitor Support: Serve as the first point of contact for families, veterans, volunteers, and community partners.

Qualifications

• Minimum 1 year of experience in a therapy, medical, counseling, or similar office environment.
• Strong understanding of client confidentiality, HIPAA aligned practices, and trauma informed communication.
• Experience with HR processes, scheduling systems, and basic accounting software.
• Excellent communication, organization, and multitasking skills.
• Comfort working in a ranch environment around horses and outdoor activity.
• Passion for serving veterans, children with special needs, and their families.