Office Manager

About the role

The Office Manager is the backbone and a key player in daily branch operations. This role leads all administrative functions in compliance with local, state, and company standards and supports business development and customer service functions.

Responsibilities

• Serves as customer advocate and ensures each branch department is fully engaged and connected with customers
• Supports operations with job costing, scheduling, and permitting
• Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees, such as onboarding, pay, and timekeeping
• Manages various office administrative staff
• Reports, tracks, and monitors progress and improvements routinely to Operational Leaders regarding overall branch needs and health
• Helps maintain customer service through resolution
• Regular and reliable attendance is an essential function of this role
• Performs all other duties as assigned

Requirements

• Technical degree preferred but not required
• 2-4 years of work experience in management with direct customer service
• Construction or home services experience is a plus

Working Conditions

• Full-time, onsite role
• Ability to sit for extended periods, use fine motor skills for tasks like typing and document handling
• Good vision for reading and reviewing documents
• Clear communication abilities for in-person and phone interactions with employees
• Minimal physical exertion beyond basic mobility around the office environment
• May require travel to different locations by car or through airports and flights

Benefits

• Competitive base pay + position-specific bonus and/or commission program
• Best-in-class Branch Manager in Training Program
• Continued support through professional development & annual Summits
• Company cell phone, vehicle, and fuel card (eligibility based on position)
• Performance opens doors to elite recognition, trips, and events
• Annual Tribe Appreciation Tour, holiday, and volunteer events
• Upward mobility—we promote from within 80% of the time
• Employee Ownership Program—share the upside when you win
• Tuition Reimbursement Program
• Work-life balance—2 weeks PTO and 6 paid holidays

Pay

Competitive base pay with a position-specific bonus and/or commission program.

Benefits (US)

• Affordable and comprehensive benefits package including medical, dental, and vision
• Long & short-term disability
• Company-paid life insurance
• 401(k) with company match
• Paid maternity leave

Benefits (Canada)

• Affordable and comprehensive benefits package including medical and dental
• Long & short-term disability
• Company-paid life insurance