Office Manager

Duties

• Manages patient access to meet practice revenue/encounter and customer service targets.
• Maintains practice overhead to established financial target.
• Maintains and participates/coordinates benchmarking, and data collection to support quality, service, risk, and medical expense reduction.
• Supervises, directs, and oversees responsibilities and duties of office staff to ensure productivity and efficiency of office.
• Safeguards staff understanding and adherence to established policies and procedures.
• Implements, defines, and supports policies and procedures in the practice with appropriate approvals.
• Supports academic integration by incorporating Learners into the Practice environment.
• Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements.
• Communicates changes to physicians and employees in a timely fashion.
• Prepares purchase orders and AP requests.
• Maintains supplies, inventory, and ordering processes.
• Reviews and approves supply and service purchases as per protocol.
• Schedules office staff and verifies hours worked.
• Monitors and approves overtime and ETO for all employees.
• Approves payroll hours as per protocol.

Qualifications

• Education: High School Diploma or GED with a minimum of 3 years of documented Supervisory experience or a Bachelor’s degree in Business or Health Services related field.
• Skills: Excellent computer skills, including Word and Excel or similar software. Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff. Strong organizational skills. Able to balance needs of the physicians and the initiatives of the organization. Demonstrates and promotes a strong commitment to achieving customer satisfaction.