Office Manager

Bellingham Comprehensive Treatment Center (CTC), located in Bellingham, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication-assisted treatment in the nation. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications.

Schedule

Full time, 5:30 AM - 2:00 PM

Benefits

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Responsibilities

• Administrative supervision, leadership, guidance, and feedback to administrative staff in order to facilitate smooth operations of the clinic while maintaining appropriate coverage, scheduling and training
• Establishes, maintains, and retrieves general files for clinic leadership
• Manages and coordinates administrative programs and office activities
• Develops procedures and policies for office activities and training
• May work with Clinic Director to plan community outreach events
• May attend staff meeting, take notes and prepare minutes, as required by clinic leadership
• Prepares and distributes correspondence, interoffice memorandums, contracts, forms, and reports
• May submit purchase orders as required
• May assist in monitoring clinical staff credentialing process, including collection of documentation, verification of credentials, and licenses, as directed
• May share responsibility for completing insurance information on vehicle accidents and abuse allegations and injuries of patients
• Perform other duties as assigned

Pay

Calculated salary range for role in Washington: $21.00 - $23.00 per hour.

Requirements

• High school diploma or GED equivalent required
• Bachelor’s degree in Healthcare Administration or related field preferred
• 2+ years of secretarial or administrative experience in a healthcare setting
• 1+ year of supervisory experience overseeing administrative or billing staff
• Experience with medical billing and coding, especially related to substance use treatment and MAT (medication-assisted treatment) services
• Familiarity with Medicaid, Medicare, and private insurance billing regulations
• Experience using electronic health records (EHR) and billing software systems
• Experience supporting audits and ensuring billing compliance

Skills

• Understanding of HIPAA and 42 CFR Part 2 confidentiality requirements
• Ability to ensure compliance with payer requirements and healthcare regulations
• Strong knowledge of administrative processes such as file maintenance, patient records management, and office workflow coordination
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer systems
• Ability to analyze billing and operational reports to identify trends or discrepancies
• Basic knowledge of HR-related functions (e.g., scheduling, onboarding, timekeeping, performance feedback)
• Able to communicate effectively, both verbally and in writing
• Strong leadership, training, and staff development abilities
• Excellent organizational skills, time management, and attention to detail
• Demonstrated problem-solving and conflict resolution skills
• Team-oriented mindset with a focus on supporting clinical staff and ensuring smooth day-to-day operations
• Maintains discretion and professionalism when handling confidential information
• Ability to adapt to changes in healthcare regulations and operational priorities