Office Manager

About the role

We are seeking a reliable, organized, and personable Office Manager to oversee the day-to-day operations of our office and provide excellent customer service. The ideal candidate is detail-oriented, professional, and comfortable managing multiple responsibilities in a fast-paced environment.

Responsibilities

• Maintain and coordinate the office schedule, appointments, and calendar
• Manage and maintain the CRM system, including customer records, leads, follow-ups, notes, and communications
• Track leads and customer inquiries through the CRM and ensure timely follow-up
• Handle day-to-day administrative and office management tasks
• Manage customer inquiries, communications, and follow-ups while providing excellent customer service
• Coordinate bookings and scheduling to ensure a smooth customer experience
• Assist with marketing activities, including social media, promotions, email campaigns, and customer outreach
• Maintain accurate bookkeeping, records, invoices, and basic financial documentation
• Communicate with customers, vendors, and team members professionally and promptly
• Help improve office organization, CRM processes, customer retention, and overall business efficiency
• Provide general administrative support to the business and management team

Qualifications

• Excellent organizational and time-management skills
• Strong communication and customer service skills
• Experience using CRM software and managing customer databases
• Comfortable managing leads, follow-ups, appointments, and customer relationships
• Basic bookkeeping and computer skills
• Detail-oriented with strong follow-through
• Professional, dependable, and able to work independently

Skills

• Experience with scheduling, booking systems, social media, or marketing is a plus

Pay

Starting at $14-$18 hr depending on skill level and availability

Schedule

Hours are flexible 9am-5pm