Office Manager

About the role

Support quality patient care with strong organization and healthcare expertise. This position plans and directs the billing and office support functions, including administrative services and operations for the care center such as billing, purchasing, human resources, communications systems, space utilization, administrative support, and mail services. Coordinates systems and procedures with medical records, data entry, claims review, and personnel functions to ensure efficient operations.

Responsibilities

• Ensures efficient, accurate, and timely operation of the payroll function and compliance with payroll and timekeeping policies.
• Ensures accurate and timely billing processes by reviewing patient charts for compliance and accuracy with all billing requirements before billing.
• Promotes compliance with all fiscal intermediary and/or other third-party payors through education, coaching, and assistance.
• Maintains current knowledge of, and ensures compliance with, all federal, state, and local regulations related to billing processes.
• May oversee and provide direction to the Records Coordinator to ensure quality and accuracy of medical records information.
• May participate in screening, interviewing, and hiring decisions for Records Coordinator.
• May participate in Records Coordinator staff performance appraisals and competency reviews in compliance with care center policies.
• Assists the Director in maintaining required information for audits and licensure reviews, including keeping policy and procedure books and personnel records up-to-date.
• Performs various human resource functions in compliance with care center policies and procedures.
• Ensures compliance with all new and current employee documentation required by Human Resources and regulatory agencies (e.g., I-9 compliance, professional licensure, background checks).
• Ensures appropriate orientation is provided for all new staff.
• Monitors systems, identifies problem areas, and develops and implements action plans related to office operations.
• Responsible for reconciliation of petty cash and expenses for the care center.
• Processes Accounts Payables according to care center policies and procedures.
• Monitors, controls, and orders office and medical supplies.
• Prepares and conducts inventory control as directed and according to care center policies.
• Maintains mobile device supply and equipment orders; troubleshoots mobile device software and hardware issues.
• In the absence of an intake coordinator, may be responsible for the Referral and Intake process within the care center.
• Performs other duties as assigned.

Qualifications

• Required:
  • High school diploma or GED.
  • Two (2+) years of office or related experience.
  • Demonstrated knowledge of communication skills for interacting with individuals of all ages, especially the geriatric population.
  • Excellent interpersonal skills, including verbal and written communication.
  • Strong computer and software skills.
  • Working knowledge of personnel management, record keeping, and office administration.
• Preferred:
  • Bachelor’s Degree in business or related field.
  • Experience in a healthcare environment.

Pay

$20.00–$27.00 per hour.