Office Manager

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Responsibilities

• Answer all incoming calls and handle all customer inquiries
• Systematically make all outbound calls to follow up with customers in coordination with the sales TEAM, the production TEAM, paint crews, and color consultants
• Responsible for scheduling estimates or projects, confirm availability of inventory and place orders with supplies
• Confirm that the correct materials and inventory for jobs scheduled
• Contact customer and assigned contractors to confirm the scheduled time
• Aid the production TEAM with ordering and tracking material purchases for projects
• Communicate with the customers about their schedule, inquiries on job status, and address any complaints or problems with accurate accounting of these conversations and agreed upon schedules by documenting all calls and activities into Service Titan
• Maintain a conversion rate of 80%, review and rate calls on a daily basis to improve performance
• Make proactive decisions to improve and ensure an efficient workflow and smooth running of the business by communicating opportunities and updates as they arise

Qualifications

• 3+ years experience in the painting industry
• Paint materials knowledge
• Painting estimating software knowledge
• Previous experience working as an Office Manager in the paint or construction industry preferred
• Customer service: 3 years (Required)
• Ability to legally work in the U.S.
• Must be able to demonstrate your detail-oriented data entry skills
• Proficiency with Microsoft Office 365
• Bilingual in English/Spanish (Preferred)
• ServiceTitan experience a plus
• Active Driver’s License, insurance, and clear driving record