Office Experience Coordinator

About the role

The Office Experience Coordinator plays an important role in the day-to-day success of our Cincinnati office. This position combines office administration, workplace experience, event coordination, and leadership support to create a professional, organized, and welcoming environment for employees, clients, and visitors.

Responsibilities

• Serve as the primary office administrative support for the Cincinnati office.
  • Professionally greet visitors, answer telephones, and coordinate mail, deliveries, and courier services.
  • Serve as the primary liaison with building management, facilities, parking, security, and vendors.
  • Cook up office purchasing, supplies, furniture, equipment, and maintain organized, welcoming common areas.
  • Care for office moves, workplace improvements, and day-to-day office operations.
• Create a welcoming and engaging workplace environment for employees and visitors.
  • Manage café supplies, hospitality items, conference rooms, and shared spaces to ensure they are presentation-ready.
  • Cook up visitor hospitality, meeting logistics, and workplace enhancements.
  • Partner with HR and Marketing on initiatives that strengthen office culture and employee engagement.
• Provide administrative support to HR, Technical, Operations, and firm leadership.
  • Cook up calendars, meetings, travel, presentations, reports, correspondence, and special projects.
• Coordinate learning and development initiatives.
  • Cooperate with webinars, internal training sessions, presenter logistics, registrations, materials, and continuing education administration.
  • Support SMART Conference planning and logistics.
• Coordinate events and employee engagement.
  • Manage vendors, catering, reservations, supplies, and event logistics.
  • Coordinate client events, employee engagement initiatives, and employee milestone celebrations.
• Support onboarding and recruiting.
  • Cook up onboarding logistics, workspace setup, interview travel, and candidate visit logistics.
  • Aid HR with employee communications, recruiting events, orientation activities, and administrative projects.

Requirements

• A high school diploma is required; an associate's degree is preferred.
• Three or more years of administrative, office management, workplace experience, hospitality, or related experience.
• Exceptional customer service and interpersonal skills.
• Strong organizational, planning, and project coordination abilities.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple priorities while maintaining attention to detail.
• Ability to work independently while anticipating needs and solving problems proactively.
• Intermediate to advanced proficiency in Microsoft Office.
• Ability to maintain confidentiality and exercise sound judgment.