Office Experience Coordinator

Job Summary

The Holloway Experience Coordinator embodies Holloway America’s core values of TRUST, QUALITY, SERVICE, and COMMITMENT by ensuring a welcoming and efficient environment for employees, customers, and visitors. This role blends administrative expertise with strong organizational skills to support daily office operations and deliver outstanding service.

Responsibilities

• Greet employees, customers, and visitors with professionalism and warmth, ensuring a positive first impression that reflects Holloway’s commitment to SERVICE.
• Manage phone calls, emails, and general inquiries with clarity and efficiency.
• Cook incoming and outgoing mail, deliveries, and packages to maintain smooth office operations.
• Coordinate associate engagement initiatives, support onboarding logistics, and assist with internal communications and engagement efforts.
• Maintain merchandise, swag, and engagement supply inventory to ensure readiness for employee and customer-related activities.
• Support HR and Engagement teams with internal events, meetings, and employee-focused initiatives.
• Provide administrative support to leadership and teams, including managing conference room calendars, scheduling meetings, and handling general administrative tasks.
• Assist with preparing documents, reports, and internal communications.
• Partner with various departments to support operational needs and special projects.
• Manage company merchandise and promotional item inventory, including tracking stock levels and maintaining organized storage.
• Fulfill internal and external swag requests by pulling, packing, and preparing items for associate use, customer visits, and events with presentation in mind.
• Uphold Holloway’s commitment to SERVICE by anticipating needs and proactively solving problems.

Qualifications and Experience

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: 2+ years in an administrative, office coordination, customer-facing, or employee engagement support role.
• Skills: Strong interpersonal and communication skills, both verbal and written; excellent organizational and multitasking abilities with keen attention to detail; proficiency in Microsoft Office Suite and scheduling tools (e.g., Outlook, Google Calendar); ability to handle confidential information with discretion and professionalism; experience with order entry, ERP systems, or data entry preferred; proactive, service-oriented mindset with a passion for creating positive experiences for others; ability to thrive in a fast-paced environment while balancing operational and engagement responsibilities.