Office Dispatcher (Entry Level)

About the role

A Dispatcher role at ProTeX can wear many hats and be a challenging position but also very rewarding. Working with the Dispatch team requires both physical and mental abilities to ensure efficient scheduling for all clients. This role demands strong clerical and administrative productivity, as well as the ability to listen and speak to people (at times in a state of distress) by phone or email.

Responsibilities

• Create strong relationships with your surrounding team and with clients.
• Resolve escalations calmly and professionally.
• Listen, speak plainly, multi-task, and communicate effectively.
• Maintain and prioritize important situations.
• Think quickly on your feet.

Requirements

• Exceptional telecommunication skills
• Sufficient in computer operations and data entry
• Ability to multi-task and work under pressure
• High degree of emotional self-control
• Work under stressful conditions and react appropriately
• Strong desire to participate in group efforts
• Self-confidence and self-motivation
• Empathy & sensitivity
• Willingness to maintain respectful working relationships
• Able to report and assist to other departments in a timely manner
• Follow-up on assignments for potential scheduling leads
• Retrieve and expediting forms

Physical Demands

• Ability to sit, talk and hear
• Use hands and fingers to handle, feel or operate objects, tools or controls
• Close vision and ability to adjust focus
• Function in work environment with moderate noise level from several sources creating constant activity

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is full-time.