Dispatcher/Office Manager

Job Summary

We are seeking a professional and skilled Dispatcher/Office Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. Communicate with customers and technicians to ensure all jobs are completed in a timely manner. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct technicians to appropriate location
• Maintain status of technicians
• Communicate with customers in a timely manner
• Manage maintenance contracts
• Create proposals

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent communication skills
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure
• Ability to work well with others

About Us

OUR MISSION: To provide the highest level of quality work and customer service. Maintaining and exceeding our client’s needs and expectations with quality service and product knowledge.
OUR VISION: Committed to being a leading company through excellence, innovation, continuous learning, quality leadership and management.
OUR PURPOSE: To uphold the highest standards of integrity in all of our actions and become experts in your comfort needs.
OUR VALUES: We promote honesty, integrity, fairness, respect, reliability, team work, positive and can-do attitude.
DILLIGENCE: Comfort City is committed to never giving up on our customers.
HONESTY: We want to be your trustworthy contractor.
RELIABILITY: We offer 24 hour service, whenever you need us you can count on us.
QUALITY: Quality of product, service, and workmanship.

Benefits/Perks

• Competitive Compensation
• Paid Time Off

Pay

$20.00 - $25.00 per hour