Office CPAP Coordinator

About the role

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Responsibilities

• Support the customer service, clinical, and billing functions for HME
• Support and follow-up for HME patients
• Coordinate administrative functions and workflows
• Manage office supply and medical equipment procurement and coordination
• Triage department phone calls

Requirements

• One or more years of sales/customer service experience in a DME or business environment with high service standards required
• Experience managing customer service issues via telephone
• Associate degree or bachelor’s Degree preferred
• Four (4) years clerical/data entry experience preferred
• Previous medical and customer service experience at a Durable Medical Equipment company preferred

Qualifications

• Analytical, data entry and mathematical ability
• Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook)
• Ability to multitask and coordinate projects
• Phone customer services skills
• Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine

Skills

• Sales and customer service training a plus
• Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement
• Knowledge of medical customer service
• Advanced working knowledge of electronic medical record systems

Benefits

Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.