Office Coordinator - Youngstown Cardiology

About the role

The Office Coordinator coordinates services of the assigned practice while working as a Medical Assistant or Front Desk position for a percentage of time based on practice volume. The role coordinates and monitors the work of all office staff and administrative functions, and ensures clinical and clerical staff comply with regulatory requirements.

Responsibilities

• Demonstrates and meets competencies and skills outlined in the departmental skills/competency checklist annually.
• Plans, prioritizes, and coordinates the work of others; maintains confidentiality of sensitive information; monitors quality control standards; identifies problems and recommends solutions; communicates effectively verbally and in writing.
• Maintains current knowledge of departmental policies, procedures, functions, and EMR to make appropriate decisions with guidance from the APM.
• Works with providers to ensure strong Press Ganey Patient Experience scores; implements processes when scores fall below benchmarks.
• Maintains, supports, and communicates initiatives such as PCMH, EMMI, Tel-Assurance, and Meaningful Use.
• Prepares patients and equipment for exams and procedures; applies/removes dressings; administers treatment under physician direction/supervision.
• Maintains medical supply inventory; maintains physician’s call schedule; schedules surgeries and procedures with the OR when applicable.
• Provides phone triage for same‑day appointment scheduling.
• Answers phones, directs calls, collects co‑payments and deductibles at time of service.
• Checks patients in; schedules new patients and return visits.
• Posts all charges and receipts daily; ensures encounter forms are accounted for; obtains missing charge information.
• Accurately posts CPT and ICD‑9 codes, attends to procedure modifiers, and verifies appropriateness of diagnosis codes.
• Balances receipts and deposits at close of day.
• Verifies insurance coverage and obtains necessary authorizations; notifies physician/assistant of pre‑certification problems.
• Pulls charts for scheduled patients; ensures required reports, faxes, and notes are present; files charts back.
• Follows HIPAA guidelines for release of medical records; thins charts per office schedule per retention regulations.
• Trains new employees and provides re‑training as needed.
• Establishes and maintains effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients.

Requirements

• High School Diploma or GED (required)
• BLS Basic Life Support – American Heart Association (required)
• 1‑2 years of healthcare experience (preferred)
• 1‑2