Office Coordinator - Youngstown Cardiology

About the role

Mercy Health is a faith‑based, patient‑focused organization dedicated to enhancing health and well‑being of mind, body and spirit through exceptional patient care, guided by values of compassion, human dignity, integrity, service and stewardship. The Office Coordinator – Youngstown Cardiology coordinates practice services, works as a Medical Assistant or Front Desk staff member as needed, and oversees office staff and administrative functions.

Responsibilities

• Demonstrates and meets departmental skills/competency checklist competencies annually.
• Plans, prioritizes, and coordinates the work of others; maintains confidentiality; monitors quality control; identifies problems and recommends solutions; communicates effectively verbally and in writing.
• Maintains current knowledge of departmental policies, procedures, functions and EMR to make appropriate decisions with guidance from the APM.
• Works with providers to ensure strong Press Ganey Patient Experience scores; implements processes when scores fall below benchmarks.
• Maintains, supports and communicates initiatives such as PCMH, EMMI, Tel‑Assurance, Meaningful Use.
• Prepares patients and equipment for exams/procedures; applies/removes dressings; administers treatment under physician direction/supervision.
• Maintains medical supply inventory; maintains physician’s call schedule; schedules surgeries/procedures with OR when applicable.
• Provides phone triage for same‑day appointment scheduling.
• Answers phones, directs calls, collects co‑payments and deductibles at time of service; checks patients in, schedules new and return visits.
• Posts all charges and receipts daily; ensures encounter forms are accounted for; obtains missing charge information; accurately posts CPT and ICD‑9 codes with attention to procedure modifiers and diagnosis code appropriateness.
• Balances receipts and deposits at close of day.
• Verifies insurance coverage and obtains necessary authorizations; notifies physician/assistant of pre‑certification problems.
• Pulls charts for scheduled patients, ensures required reports/faxes/notes are present, files charts back, follows HIPAA guidelines for medical record release, and thins charts per office schedule per retention regulations.
• Trains new employees and provides re‑training as needed.
• Establishes and maintains effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients.

Qualifications

• Education: High School Diploma or GED (required); Bachelor’s degree (preferred).
• Licensure/Certification: BLS Basic Life Support – American Heart Association (required).
• Experience: 1‑2 years of healthcare experience (preferred); 1‑2 years of extensive customer service experience (preferred); experience in multiple areas of pre‑access (scheduling, pre‑registration, financial clearance) preferred.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.
• Benefits may vary based on market and employment status.