Office Coordinator/Scheduler (Call Center) - MWMG Orthopedics - Full Time Days (7:45a - 4:15p)

About the role

This position is accountable for performing a variety of office coordination, customer service, and revenue cycle functions to ensure efficient day-to-day operations. The role plays a key part in the practice’s front-end revenue cycle processes and significantly impacts the patient experience, requiring an unwavering focus on patient satisfaction and the ability to multi-task.

Responsibilities

• Interface with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Register patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure timely and accurate processing of claims.
• Review electronic eligibility verification responses to confirm insurance coverage for all insured patients.
• Present patients with appropriate paperwork based on appointment type and registration status.
• Monitor the reception area and keep patients, family members, visitors, and staff informed of schedule adjustments.
• Maintain a neat and orderly waiting area.
• Answer incoming phone calls courteously, take messages, and deliver/communicate them in a timely manner. Triages calls to ensure appropriate and prompt responses.
• Check voicemail messages consistently throughout the day.
• Process patients quickly and accurately through a computer-based scheduling system for appointments, surgeries, procedures, and/or testing.
• Ensure the security and accuracy of patient files, payments, and databases.
• Communicate with physicians’ offices and staff in a timely and professional manner. Initiate, monitor, and respond to tasks through the Electronic Health Record (EHR) and Patient Portal.
• Review patient accounts for outstanding balances. Collect co-payments, deductibles, and outstanding balances at the time of service. Post payments in PMIS and reconcile records and receipts at the end of each shift.
• Respond to requests for information from the centralized billing office (CBO) to ensure timely and accurate submission of claims.
• Schedule follow-up appointments, diagnostic testing, and other services for patients as required.
• Ensure all services are authorized and necessary referrals are active.
• Support the organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS), and other programs by collecting and recording required data and providing appropriate communication to patients.
• Assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges, as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimum of one year of medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Physical and Environmental Requirements

• Physical: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.
• Mental: Possesses critical thinking and analytical skills. Ability to multi-task and communicate effectively while collaborating with a multi-disciplinary team.
• Environmental: Potential risk of exposure to chemicals.

Pay

Compensation Pay Range: $18.97 - $24.66 per hour.