Office Coordinator, MWMG-Orthopedics-Full Time Days

About the role

This position is accountable for performing a variety of office coordination, customer service, and revenue cycle functions that ensure the efficient day-to-day operations of the practice. The role plays a key part in front-end revenue cycle processes and significantly impacts the patient experience, requiring an unwavering focus on patient satisfaction and the ability to multitask.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure timely and accurate claims processing.
• Reviews electronic eligibility verification responses to confirm insurance coverage is active for all insured patients.
• Presents patients with appropriate paperwork based on appointment type and registration status.
• Monitors the reception area and keeps patients, family members, visitors, and staff informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Answers all incoming phone calls courteously, takes messages when appropriate, and delivers communications in a timely manner; triages calls to ensure appropriate responses.
• Processes patients quickly and accurately through the computer-based scheduling system for appointments, surgeries, procedures, and testing as needed for patient care.
• Ensures the security and accuracy of patient files, payments, and databases.
• Communicates with physicians’ offices and staff in a timely and professional manner; initiates, monitors, and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
• Reviews patient accounts for outstanding balances; collects co-payments, deductibles, and outstanding patient balances at the time of service; posts payments in PMIS; reconciles records and receipts with payments collected at the end of each shift.
• Responds to requests for information from the centralized billing office (CBO) to ensure timely and accurate claims submission.
• Schedules follow-up appointments, diagnostic testing, and other services for patients as required.
• Ensures all services are authorized and necessary referrals are active as required.
• Supports the organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS), and others by collecting and recording required data and providing appropriate patient communication.
• May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.

Requirements

• High School Diploma or GED required.
• Minimum of one year of medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Required Physical Requirements

• Constant (67–100% of workday): sitting and use of arms and hands.
• Occasional (0–33% of workday): standing, walking, bending, squatting.
• Ability to lift, push, and pull up to 10 lbs.
• Auditory and visual skills.

Mental Requirements

• Possesses critical thinking and analytical skills.
• Ability to multitask.
• Ability to communicate effectively and collaborate with a multidisciplinary team.

Environmental Requirements and Exposure Hazards

• Potential risk of exposure to chemicals.

Pay

$18.97 – $24.66 per hour