Office Coordinator, MWMG Rheumatology-Full Time Days

About the role

This position is accountable for performing a variety of office coordination, customer service, and revenue cycle functions to ensure efficient day-to-day operations. The role plays a key part in the practice’s front-end revenue cycle processes and significantly impacts the patient experience, requiring an unwavering focus on patient satisfaction and the ability to multi-task.

Responsibilities

• Interface with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Register patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure timely and accurate processing of claims.
• Review electronic eligibility verification responses to confirm insurance coverage for all insured patients.
• Present patients with appropriate paperwork based on appointment type and registration status.
• Monitor the reception area and keep patients, family members, visitors, and staff informed of schedule adjustments.
• Maintain a neat and orderly waiting area.
• Courteously answer all incoming phone calls, take messages, and deliver/communicate them in a timely manner. Triages calls to ensure timely and appropriate responses.
• Check voicemail messages consistently throughout the day.
• Process patients quickly and accurately through a computer-based scheduling system for appointments, surgeries, procedures, and/or testing as appropriate for patient care.
• Ensure security and accuracy of patient files, payments, and databases.
• Communicate with physicians’ offices and staff in a timely and professional manner. Initiate, monitor, and respond to tasks through the Electronic Health Record (EHR) and Patient Portal.
• Review patient accounts for outstanding balances. Collect co-payments, deductibles, and outstanding patient balances at the time of service. Post payments in PMIS and reconcile records and receipts with payments collected at the end of each shift.
• Respond to requests for information from the centralized billing office (CBO) to ensure timely and accurate submission of claims.
• Schedule follow-up appointments, diagnostic testing, and other services for patients as required.
• Ensure all services are authorized and necessary referrals are active as required.
• Support the organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS), and other programs by collecting and recording required data and providing appropriate communication to patients.
• May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimum of one year of medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Physical and Mental Requirements

• Constant (67-100% of workday) sitting and use of arms and hands.
• Occasional (0-33% of workday) standing, walking, bending, squatting.
• Ability to lift, push, and pull up to 10 lbs.
• Auditory and visual skills required.
• Possesses critical thinking and analytical skills.
• Ability to multi-task.
• Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements

Potential risk of exposure to chemicals.

Pay

Pay Range: $18.97 - $24.66 per hour.