Front Office Coordinator, Rheumatology, (San Rafael), Full-Time, Days

MarinHealth is an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, and a new state-of-the-art hospital, MarinHealth comprises MarinHealth Medical Center (a 327-bed hospital in Greenbrae) and 55 primary care and specialty clinics across Marin, Sonoma, and Napa Counties. The organization has earned accolades including Top 250 Hospitals Nationwide by Healthgrades, a 5-star CMS ranking for overall quality, and Best Hospital in San Francisco/Marin by Bay Area Parent.

About the role

The Front Office Coordinator plays a key role in delivering an excellent patient experience in a high-demand, fast-paced medical office. This position requires a dependable, motivated team player with strong interpersonal skills, a professional attitude, and the ability to provide personalized care. Primary responsibilities are front-office duties, including patient interaction, scheduling, and administrative support.

Responsibilities

• Answer telephones, triage calls, take messages, and provide information.
• Provide support services to patients and medical staff.
• Schedule appointments and admissions as required.
• Prepare patient charts and other office documents; scan and sort documents into the Electronic Health Record.
• Attend staff meetings and maintain files.
• Assist in updating office systems and inventory office supplies.
• Maintain and care for office equipment.
• Book, coordinate, and reschedule patient appointments; relay messages to staff and doctors.
• Answer questions regarding patient appointments, prescriptions, and testing.
• Greet and register patients promptly and helpfully; verify and update patient records.
• Assemble patient paperwork and forms for visits; request referrals and authorizations as needed.
• Log payments, balance receipts, and ensure copays are balanced and reports are properly produced.
• Oversee reception area, coordinate patient movement, and report irregularities.
• Maintain patient confidentiality and adhere to company “Best Practices.”
• Perform other related work as assigned or required; may require working in multiple locations.

Requirements

• High school diploma or GED required; completion of business school or related training (including computer courses) preferred.
• One year of progressive responsibility and directly related work experience.
• Experience with and proficiency in electronic medical records; EPIC software experience a plus.
• Computer proficiency in Microsoft Office.
• Bilingual in Spanish desired.

Skills

• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures, grammar, spelling, and punctuation.
• Basic arithmetic skills for calculations, balancing, and reconciling figures.
• Skill in operating computers, fax machines, and copiers.
• Ability to follow oral and written instructions.
• Clear and concise communication skills.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Benefits

• Measles, mumps, varicella, and annual influenza immunizations required (medical or religious exemptions considered).
• COVID-19 vaccination/booster strongly recommended.

Pay

$22.50 – $27.00 – $31.50 per hour.

Schedule

• 8-hour day shifts.
• 40 scheduled weekly hours.