Office Coordinator, PT/OT Clinic (Float Team)

About the role

MOR is seeking a full-time Office Coordinator to support outpatient clinics in River Grove, North Riverside, Bensenville, and Park Ridge, IL. The ideal candidate will provide administrative support and excellent customer service.

Responsibilities

• Professionally greet patients, answer phones, schedule appointments, complete administrative processing (authorizations and verifications), and report and record keeping.
• Maintain an appropriate inventory of supplies to support patient care and office duties.
• Maintain patient confidentiality and ensure compliance with HIPAA guidelines.
• Ensure the cleanliness and safety of the clinic.
• Timely process, distribute, and track all documentation for physician signatures.
• Respond to client inquiries and needs in a polite and timely manner.
• Handle cancellations and assist with rescheduling appointments.
• Manage communication of patient progress to physicians, nurse case managers, adjusters, and attorneys.
• Use and maintain office equipment effectively.
• Support the Facility Manager with daily operations.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Front desk knowledge and experience, preferably in PT clinics, preferred.
• Strong customer service skills.
• Proficiency with Microsoft Office.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Ability to work well in a team environment and demonstrate strong leadership skills.
• Enjoy interacting with people.

Qualifications

• Minimum of one year of relevant experience preferred.
• Experience in a healthcare setting is beneficial.

Skills

• Excellent interpersonal and communication skills.
• Attention to detail and organizational abilities.
• Basic computer skills, including Microsoft Office.
• Ability to manage multiple tasks simultaneously.

Benefits

MOR offers a comprehensive benefits package including:

• Medical, Dental, and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• Tuition Reimbursement.
• Opportunity for quarterly bonuses.

Pay

$20.00 - $21.00 per hour.

Schedule

Full-time position.