Office Coordinator - Pediatric Hearing Institute

Responsibilities

• Provides leadership, support, direction, and focus for the outpatient clinic.
• Responsible for staffing and supervision of daily activities to produce successful outcomes of all patient encounters.
• Measures productivity and outcomes.
• Closes communication with other department leadership by providing effective and efficient clinic patient access.
• Works collaboratively with clerks to ensure meeting standards of performance and participating in the peer interview process for prospective associates.
• Synchronizes scheduling program through the collection and reporting of data to the Clinical Program Director to examine the efficiency of the department and the program it supports.
• Develops daily workflow monitoring for areas of responsibility and staffs to meet the needs of the organization.
• Supports all areas of Wound Care OP department patient access.
• Collaborates with service departments and referring providers to identify areas of exposure and designs processes that will increase staff knowledge and improve outcomes in service, quality, and accuracy.
• Responds to organizational and client needs with innovative processes to ensure service excellence.
• Ensures compliance with relevant regulations, standards, and directives from regulatory agencies.
• Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age-specific and developmental needs of patients served by the department.
• Adapts assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age-specific, and other developmental needs of each patient served.
• Takes personal responsibility to ensure compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Demonstrates adherence to the CORE values of Santa Rosa Health Care.
• Preforms other duties as assigned.

Requirements

• High school diploma or equivalent is required.
• Associate degree preferred.
• Minimum of 2 to 5 years’ experience within the healthcare industry to include: Knowledge of admission, registration requirements, scheduling, and Wound Care OP department access.
• Practical knowledge of common office software applications.